Shipping & Returns

Shipping Information

We provide free shipping on all orders and ship to all customers in the lower 48 states of America. 

International Shipping?

Unfortunately we do not ship outside of the United States. 

We currently do not ship to other countries, but we are in the process of developing a worldwide distribution initiative. To get the latest updates, please subscribe our email in the footer of getfreex.com

How quickly are orders processed? 

For ordered by 5 p.m. EST on weekdays we ship out that same day. 

* To ensure our quickest shipping speeds, we're afraid that FreeX orders are not eligible for cancellations, as they are automatically processed in our fulfillment center within seconds.

Return Policy 

If you are not satisfied for any reason with your FreeX product, return it postmarked within 30 days from the delivery date for a full refund of the purchase price, excluding shipping.

You must obtain an RMA (Return Merchandise Authorization) number. We do not accept responsibility for return shipments without an RMA number. To request one, contact us via email at cs@getfreex.com (Responses in 1-2 business days.)

We prefer the units returned in their original packaging. Our box is designed to cradle the unit to prevent any damage during shipping. Without the original box, we can't guarantee that more damage to the FreeX won't occur during shipping and handling.

Once the unit is received, it will be inspected for damage and functionality, with notations added to the order file. If the FreeX is missing parts or accessories, or damage is caused by improper shipping methods, these items base cost will be deducted from your final refund. 20% of the original purchase price will be deducted if it's not in the original packaging.

Worry-Free Full-Year Warranty 

We warrant the Original Retail Purchaser and no other purchaser or subsequent owner of the product. The warranty covers normal and proper residential use and defects in material or workmanship for one year from the purchase date.

We're happy to provide responsive and informative customer service to FreeX users. 

Most issues can be resolved using replacement parts we can send you at no cost. If a repair is required, we can provide a free repair or a free certified reconditioned replacement unit (to reduce wait time). 

Please note that the customer is responsible for the return shipping in this event.

If for any reason a customer dissemble the product without written instruction to do so from support staff the customer will void the warranty of the product.