Refund policy

If you or your cats are not satisfied for any reason with your FreeX product, return it postmarked within 30 days from the delivery date for a full refund of the purchase price, excluding shipping.

You must obtain an RMA (Return Merchandise Authorization) number. We do not accept responsibility for return shipments without an RMA number. To request one, contact us via email at cs@getfreex.com (Responses in 1-2 business days.)

We prefer the units returned in their original packaging. Our box is designed to cradle the unit to prevent any damage during shipping. Without the original box, we can't guarantee that more damage to the FreeX won't occur during shipping and handling.

Once the unit is received, it will be inspected for damage and functionality, with notations added to the order file. If the FreeX is missing parts or accessories, or damage is caused by improper shipping methods, these items base cost will be deducted from your final refund. 15% of the original purchase price will be deducted if it's not in the original packaging.